At Poop Genie (“Poop Genie,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when visiting our website, requesting a quote, booking service, or communicating with our team.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect personal information when you:
- Request a quote
- Fill out a contact form
- Book service
- Sign up for promotions or updates
- Contact us by phone, email, text, or social media
- Visit our website
Information we may collect includes:
Contact Information
- Name
- Email address
- Phone number
- Service address
- Billing information (if applicable)
Service Information
- Property details necessary to provide dog waste removal services
- Pet-related service details
- Scheduling preferences
- Service history
Website Usage Information
We may automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on our website
- Referring websites
- Website interactions and conversion tracking
This information may be collected through cookies, analytics tools, and advertising technologies.
2. How We Use Your Information
We use collected information to:
- Provide quotes and customer support
- Schedule and deliver services
- Respond to inquiries
- Process payments
- Improve our website and customer experience
- Send appointment reminders or service communications
- Provide promotional offers, updates, or marketing communications (where permitted)
- Measure advertising performance and improve marketing campaigns
- Prevent fraud or misuse
3. Consent to Contact
By submitting a form through our website, requesting a quote, booking service, or otherwise providing your contact information, you consent to Poop Genie contacting you regarding:
- Your quote request
- Service scheduling
- Follow-up communications
- Customer support
- Account or billing matters
- Relevant promotional offers or service updates
We may contact you by:
- Phone
- Text message (SMS)
- Automated scheduling reminders (where applicable)
You may opt out of promotional communications at any time by following unsubscribe instructions in emails or by contacting us directly.
Submission of a quote request or service inquiry constitutes consent for our team to respond and follow up regarding your inquiry.
4. Advertising, Analytics & Tracking Technologies
We may use third-party tools to help understand website performance and advertising effectiveness.
These may include:
- Google Analytics
- Google Ads conversion tracking
- Meta Pixel (Facebook/Instagram advertising)
- Remarketing or retargeting technologies
- Website analytics and heat mapping tools
These tools may collect information such as:
- Pages visited
- Device/browser information
- Website interactions
- Ad performance and conversions
This information helps us improve our advertising, website experience, and customer service.
You can manage cookie preferences through your browser settings.
5. Cookies
Our website may use cookies and similar tracking technologies to:
- Improve website functionality
- Save preferences
- Understand visitor behavior
- Analyze traffic
- Improve marketing and advertising performance
You may disable cookies through your browser settings; however, some website functionality may be affected.
6. Sharing of Information
We do not sell your personal information.
We may share information with trusted third-party providers when necessary to operate our business, including:
- Payment processors
- Scheduling software providers
- Website hosting companies
- Customer communication platforms
- Advertising and analytics providers
- Email or SMS communication systems
These providers are only permitted to use information as needed to perform services on our behalf.
We may also disclose information if required by law or to protect our legal rights, customers, staff, or business operations.
7. Data Security
We take commercially reasonable steps to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.
However, no online transmission or storage system can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Fulfill legal, accounting, or operational requirements
- Resolve disputes or enforce agreements
9. Third-Party Links
Our website may contain links to third-party websites, social platforms, or services. We are not responsible for the privacy practices of those websites.
We encourage users to review their privacy policies separately.
10. Your Privacy Rights
Depending on your location, you may have rights related to your personal information, including:
- Requesting access to personal information
- Requesting corrections
- Requesting deletion where legally permitted
- Withdrawing consent to marketing communications
To make a privacy request, please contact us using the information below.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Continued use of our website constitutes acceptance of any updates.
13. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please reach out via email or give us a call.
Poop Genie
info@poopgenie.com
1-888-POOPGENIE
Effective Date: May 2026